Frequently Asked Questions
Quotes, lead times, TAA, purchase orders, documentation and reorders.
Quotes and lead times
How fast can I get a quote?
During business hours, most quotes come back in minutes. Complex requests take longer, and we tell you when to expect it. Email quote@cablerack.com or use our contact page. You can also add parts to your cart and choose Request a Quote at the second step of checkout.
How long do custom assemblies take?
Typically 1 to 2 business days to build, test and ship. Complex or high-volume builds can take longer; we confirm the lead time on your quote.
Can you build to my drawing or another supplier's part number?
Yes. Send the drawing, a datasheet or the part number and we'll quote it.
Can you make custom-length indoor/outdoor fiber cables?
Yes. We build indoor/outdoor and armored fiber assemblies to any length, singlemode or multimode, 1 to 144 strands, with the connectors you need on each end. They're built and tested at our factories in California and Texas and typically ship in 1 to 2 business days. See Custom Assemblies for what to send for a quote.
What's the difference between a custom assembly and a stock item?
A custom assembly is built to your spec (length, colour, connectors, polarity, jacket) and built and tested in the USA. Stock items are standard lengths and colours, and some are imported. Any stock part can be quoted as a US build.
Compliance and origin
Are your products TAA compliant?
Non-standard-colour fiber and our indoor/outdoor line can be built as TAA-compliant US builds. Every Ethernet assembly is available as a US-built TAA version, by quote. Some standard-colour stock items are imported, so ask for the US build if your contract requires TAA. See Quality and Compliance.
Where are your cables made?
Our custom assemblies are built and tested at our factories in California and Texas. Some standard-colour stock items are imported; a US build of those parts is available on request. We sell online and by quote, and ship by FedEx or UPS. We don't offer walk-in sales or pickup.
What documentation do you provide?
A certificate of conformance and a country-of-origin statement, plus test results when the build provides them. Ask for them on your quote or PO.
What are your SAM UEI and CAGE code?
UEI CFFUH8H2AJ38, CAGE 72SS1. Our other identifiers are on Quality and Compliance.
Ordering and payment
Do you accept purchase orders?
Yes. Send your PO to quote@cablerack.com. Payment terms are confirmed on your quote. You can also pay by card at checkout.
Do you work with integrators and resellers?
Yes. Integrators and resellers buy from us for their customers' projects, including multi-site rollouts.
Shipping and returns
How fast do stock items ship, and which carriers do you use?
In-stock orders placed by 2:00 PM Pacific Time, Monday to Friday, ship the same business day from the West Coast by FedEx or UPS.
What is your return policy?
See our Returns policy.
Reordering
How do I reorder a standard spec?
Send us your part number or a previous order number, or reorder from your account. If you buy the same cables for many sites, we can set you up with standard part numbers and scheduled releases.