Return & Refund Policy

Returns, Replacements & Refunds, CableRack may authorize the return of an item for either a refund or replacement at the discretion of management.  Because we sell many custom and OEM products, some items will not qualify for a return.  Management may require that defective items be returned prior to replacement.  Any return authorization given for purposes of a refund is good for 10 business days from the date of issuance.  A minimum of a 25% re-stocking fee will be applied to all product returns for purposes of a refund and some items may not quality for a refund.  RMA's for refund may only be given within 30 days from date of purchase.  Defective products for which an advanced warranty replacement was shipped, must be returned within 3 business days.  Failure to return a product for which an advanced exchange was provided within 3 business days will need to be invoiced for the full retail replacement value.  All requests for return or exchange must be made via email.

Use the following contact information for all Returns, Replacements & Refunds

415 Boulder Court
Suite 300
Pleasanton, CA 94566

(925) 365-0740 Main
(925) 365-0749 Fax

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