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Return & Refund Policy

Customers have 15 days from the date of delivery to request a product return. Not all products are available for return. Once a product return authorization has been granted, customer has 10 days to retun the product for either store credit or a refund. Product must be in new condition, in original packaging, without any physical damage that would make it difficult to resell.

Some items, including custom made ethernet and fiber cable assemblies do not qualify for returns. These include custom lengths, materials or colors. Our entire product line of Indoor / Outdoor fiber cables are all custom made and would not qualify for a return or refund.

Unless otherwise noted, the customer is responsible for return shipping fees. Additionally, and shipping fees that were paid as part of the original order are non-refundable.

To request a product return, please complete the following information and we will reply promptly.